Desktop as a Service: 5 Things to Look for in a DaaS Provider

Desktop virtualization is the new favourite technology of various different businesses across the globe. The productivity, efficiency, and power of desktop virtualization are finally being understood by business organizations across the globe.

Post the COVID-19 era, the demand for virtual desktop services has reached new heights, as more and more businesses are trying to reduce their on-site expenses. The sudden shutdown of the global business process during the pandemic lockdown made business organizations across the globe to realise the importance of hosted virtual desktops more than they ever did.

If you are also looking to transform your IT infrastructure into a cloud-based DaaS service, then you are at the right place! Here are the 5 Major Things to Look for in a DaaS Provider that have to be kept at the highest priority while choosing the right DaaS provider for your business.

#1 Integrations and Compatibility

Users today have become more advanced and demanding than they ever were. The kinds and types of programs users run nowadays are more robust, system-heavy, and complex. The matter of the fact is that users today can’t do without robust and feature-integrated desktops. Industries like construction and designing are in need of remote-accessible, and graphics-heavy systems.

If your use case calls for functionalities like video chatting, GPU-intensive applications, softphone integrations, and so on, make sure your DaaS provider includes them in your virtual desktop package as well. Also, never resist from asking for a demo of the complete DaaS service, especially for those integrations and compatibility service that you need.

#2 Disaster Recovery and Backup Recovery Solutions

Most DaaS providers offer some complementary solutions, such as files sharing, centralized management, and cloud storage. One of the key features that are missed with many top-notch DaaS providers are the ones related to Backups and Disaster Recovery.

It is quite an evident fact that downtime and business operation halts are never beneficial for any kind of business in the world. Most of the business, without a recovery plan, never make a comeback after facing a disaster.

Disasters are not just limited to the ones caused by mother nature. Network and ransomware attacks, software malfunctions, human errors, and various other unplanned incidents are a part of the term “Disaster”. Not only these unplanned incidents can cause complete data loss but can also disrupt your hardware, network,  software, and the complete IT infrastructure.

Disaster recovery and backup solutions have to be on the top of your priority list while choosing a DaaS provider. When you have things like your complete data and business process on the line, never resist asking for test runs and customized disaster recovery plans. Also, make sure you get a tested and up-to-date recovery plan with scalability options.

#3 Virtual Desktop Support

A key benefit of services like VDI and DaaS is that it eliminates the need for in-house teams and setups, such as an in-house technical support team. As a promising customer, it is your duty to ensure that you get the best virtual support facilities possible. Your DaaS provider has to offer you a comprehensive customer support solution so that you can get a true “Cloud-Based” experience with the service and won’t have to wait for email responses on your submitted complaint tickets.

Make sure you get the most advanced Remote Support and Session Shadowing tool possible from the provider. Depending and waiting on submitted complaint tickets while your complete business process is on a halt is not at all a great idea. Remote support saves time, money, and resources for your organization in the long run.

#4 Security

Security is one of the major concerns for all kinds of businesses implementing a cloud-based solution in their day-to-day business processes. The confidentiality, integrity, and availability of your cloud-based system are uncompromisable, irrespective of the size of your team and level of your clients.

Ask about the security services offered from the DaaS provider. Will you get DDoS protection? Or is the service HIPPA compliant or not? And what about the PCI compliance?... These are some of the most important questions you have to make sure your DaaS provider has answers to. Also, with the rise in the number of cyberattacks these days, your DaaS provider must have a strategy or policy to tackle them also.

#5 Seamless UI and Cross-Device Compatibility

If you need your desktop on the go, your DaaS provider must offer you a mobile app and web-access from any kind of device. The experience and list of features you get on the mobile app have to be no less than the ones you get on the browser.

Bottom Line

These were the 5 Things You Have to Look for in a DaaS Provider. Make sure you get a solution that is affordable, easy-to-deploy, and beneficial in the long run.